{"id":1944,"date":"2024-07-18T08:28:40","date_gmt":"2024-07-18T08:28:40","guid":{"rendered":"https:\/\/idrive.agency\/faq\/"},"modified":"2025-01-23T14:57:53","modified_gmt":"2025-01-23T14:57:53","slug":"faq","status":"publish","type":"page","link":"https:\/\/idrive.agency\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1944\" class=\"elementor elementor-1944 elementor-666\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4bcca24 e-con-full e-flex e-con e-parent\" data-id=\"4bcca24\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b4e6722 elementor-widget elementor-widget-heading\" data-id=\"b4e6722\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently asked questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bf30652 e-con-full e-flex e-con e-parent\" data-id=\"bf30652\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-75a16e9 e-con-full e-flex e-con e-child\" data-id=\"75a16e9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-6c91308 e-con-full e-flex e-con e-child\" data-id=\"6c91308\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5cdb1c8 elementor-widget elementor-widget-text-editor\" data-id=\"5cdb1c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>(1)<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-656a46a e-con-full e-flex e-con e-child\" data-id=\"656a46a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e06caa elementor-widget elementor-widget-text-editor\" data-id=\"6e06caa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>I\u2019m departing from Milan and need to reach Malpensa Airport. Do you offer this service?<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-07fa041 elementor-widget elementor-widget-text-editor\" data-id=\"07fa041\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Yes, iDrive Agency provides transportation services to Malpensa, Linate, and Bergamo Orio al Serio airports, as well as to the cities of Milan, Turin, Verona, and Venice. Additionally, from and to Milan, we cover all locations and airports across Italy and abroad. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b6f0552 e-con-full e-flex e-con e-child\" data-id=\"b6f0552\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-13a15b6 e-con-full e-flex e-con e-child\" data-id=\"13a15b6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-331cb92 elementor-widget elementor-widget-text-editor\" data-id=\"331cb92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>(2)<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0528d04 e-con-full e-flex e-con e-child\" data-id=\"0528d04\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5f0cf0d elementor-widget elementor-widget-text-editor\" data-id=\"5f0cf0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tThere are three of us. Which vehicle will you use?\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7109145 elementor-widget elementor-widget-text-editor\" data-id=\"7109145\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>For the transportation of three people, we use SUVs, which accommodate 1 to 3 passengers. We also have other vehicles available: sedan cars for 1-2 passengers, minivans for 3-7 passengers, and minibuses for 8-20 passengers. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fd33e07 e-con-full e-flex e-con e-child\" data-id=\"fd33e07\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-1c8e3fe e-con-full e-flex e-con e-child\" data-id=\"1c8e3fe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f7a33b elementor-widget elementor-widget-text-editor\" data-id=\"3f7a33b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>(3)<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-361cf42 e-con-full e-flex e-con e-child\" data-id=\"361cf42\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-729de2f elementor-widget elementor-widget-text-editor\" data-id=\"729de2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Can I pay in advance for my guests with a Visa or Mastercard credit card?<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-043be08 elementor-widget elementor-widget-text-editor\" data-id=\"043be08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Yes, we provide a prepayment link for Visa and Mastercard. Additionally, all our vehicles are equipped with POS terminals that accept all payment methods, including American Express. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e75246e e-con-full e-flex e-con e-child\" data-id=\"e75246e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-04d6cce e-con-full e-flex e-con e-child\" data-id=\"04d6cce\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7898cf3 elementor-widget elementor-widget-text-editor\" data-id=\"7898cf3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>(4)<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2e7be2a e-con-full e-flex e-con e-child\" data-id=\"2e7be2a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dcf4ab1 elementor-widget elementor-widget-text-editor\" data-id=\"dcf4ab1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Where will you wait for us at the airport, and how can I find my driver?<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6650672 elementor-widget elementor-widget-text-editor\" data-id=\"6650672\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\nOur drivers wait for guests inside the terminal with a sign displaying their name. Together, you&#8217;ll proceed to the vehicle in the reserved parking area. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f28f464 e-con-full e-flex e-con e-child\" data-id=\"f28f464\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-039d228 e-con-full e-flex e-con e-child\" data-id=\"039d228\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c0d275 elementor-widget elementor-widget-text-editor\" data-id=\"5c0d275\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>(5)<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-96e44b9 e-con-full e-flex e-con e-child\" data-id=\"96e44b9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c4a7fc1 elementor-widget elementor-widget-text-editor\" data-id=\"c4a7fc1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tMy flight is significantly delayed; do you still guarantee the service?\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-06d5d2a elementor-widget elementor-widget-text-editor\" data-id=\"06d5d2a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Our customer service constantly monitors flight and train status. We always guarantee a rescheduled pick-up. Waiting times exceeding 30 minutes beyond the scheduled time will incur an additional fee, payable directly to the driver.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7023c73 e-con-full e-flex e-con e-child\" data-id=\"7023c73\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-62b2f10 e-con-full e-flex e-con e-child\" data-id=\"62b2f10\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e58351e elementor-widget elementor-widget-text-editor\" data-id=\"e58351e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>(6)<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c8756a9 e-con-full e-flex e-con e-child\" data-id=\"c8756a9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c5e109d elementor-widget elementor-widget-text-editor\" data-id=\"c5e109d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p> I need a vehicle immediately. How can I make a reservation?<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c48844 elementor-widget elementor-widget-text-editor\" data-id=\"2c48844\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>To ensure service at the indicated standards, we require at least 48 hours&#8217; notice with a written reservation via email or WhatsApp.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-62997c5 e-con-full e-flex e-con e-child\" data-id=\"62997c5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-d0cf901 e-con-full e-flex e-con e-child\" data-id=\"d0cf901\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d4e654c elementor-widget elementor-widget-text-editor\" data-id=\"d4e654c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>(7)<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d65f79a e-con-full e-flex e-con e-child\" data-id=\"d65f79a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ebb85dd elementor-widget elementor-widget-text-editor\" data-id=\"ebb85dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>My child is 2 years old. Can you provide a car seat?<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a78506 elementor-widget elementor-widget-text-editor\" data-id=\"0a78506\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The traffic regulations do not require child seats for chauffeur services, but if reserved well in advance, we provide a child seat free of charge.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently asked questions (1) I\u2019m departing from Milan and need to reach Malpensa Airport. Do you offer this service? Yes, iDrive Agency provides transportation services to Malpensa, Linate, and Bergamo Orio al Serio airports, as well as to the cities of Milan, Turin, Verona, and Venice. Additionally, from and to Milan, we cover all locations [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1944","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/idrive.agency\/en\/wp-json\/wp\/v2\/pages\/1944","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/idrive.agency\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/idrive.agency\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/idrive.agency\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/idrive.agency\/en\/wp-json\/wp\/v2\/comments?post=1944"}],"version-history":[{"count":4,"href":"https:\/\/idrive.agency\/en\/wp-json\/wp\/v2\/pages\/1944\/revisions"}],"predecessor-version":[{"id":2356,"href":"https:\/\/idrive.agency\/en\/wp-json\/wp\/v2\/pages\/1944\/revisions\/2356"}],"wp:attachment":[{"href":"https:\/\/idrive.agency\/en\/wp-json\/wp\/v2\/media?parent=1944"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}